Privacy policy

Website helper

Our optional AI website helper answers questions about ReadySetTour and real estate. The messages you type, a short conversation history, and the type of page you are viewing are sent to OpenAI for processing. We do not automatically send the helper your private account records, page contents, or saved form fields. Do not enter passwords, sign-in codes, lockbox codes, or payment details in the chat.

Suggested website actions happen only when you choose an action button. The helper can navigate and help edit a booking draft; you review and submit the order yourself. Replies can contain mistakes, so check important details against your order and our published policies. You can clear the conversation or close the helper at any time, and contact our team for support.

Information we collect

We collect information you provide when creating an account, placing an order, contacting us, or supplying media. This can include your name, email, phone number, brokerage, profile photo, property address and listing details, appointment preferences, access instructions, messages, and uploaded photographs or other files.

We keep order, invoice, payment-status, and service records. When online card payments are available, Stripe handles payment details through its hosted checkout; our application does not store full card numbers. Our hosting and security systems may record technical information such as IP addresses, browser details, request times, and errors.

How we use information

We use information to manage accounts, schedule shoots, communicate about orders, produce and deliver media, process payments, provide support, and protect our services from misuse. We also use records to resolve disputes and meet accounting and legal obligations.

Order and account communications may include booking proposals, confirmation messages, password-reset messages, delivery notices, and invoice updates. Contact us to update your communication preferences; essential service messages may still be needed to complete an active order.

Service providers and sharing

People and service providers involved in your order receive the information needed for their work. These include assigned photographers, editors and reviewers, AWS for hosting, storage and service email, Google services for business communication, file workflows and address lookup, and Stripe for online payments when enabled. Providers process information under their own applicable terms and privacy policies.

We do not sell personal information or share it for cross-context behavioral advertising. We may disclose information when required by law, to respond to valid legal requests, or to protect customers and our services. We do not publish private access instructions, passwords, or payment details in property tours.

Public property media and links

Published property tours and share links are intended for distribution and can be viewed by people who receive or discover the link. They may display property addresses, listing details, media, and, on branded presentations, agent names, headshots and business contact information. Public pages may be indexed by search engines or copied by others.

Only provide information you are authorized to share. Before publication, tell us about confidential properties, identifying details to exclude, or timing restrictions. Contact us to request a correction or removal from pages we control. Copies held by MLS systems, listing portals, search engines, or other recipients are subject to those services' controls. Our own promotional use of your property media is subject to the permission described in our customer policies.

Cookies and external services

We use a session cookie to keep you signed in and support secure account access. Blocking cookies may prevent account features from working. Links and embedded services, such as external property tours or social platforms, may send information to those providers when you use them; their privacy and cookie policies apply to their services.

Storage, retention, and security

We use access controls and other safeguards to protect information, but no internet service or storage system is completely secure. Our service providers may process information in the United States or other countries where they operate.

We keep information for as long as reasonably needed to fulfill orders, maintain your account and requested media hosting, provide support, and satisfy accounting, legal and dispute-resolution requirements. Retention varies by record type; backup copies may remain until their normal replacement cycle. Please keep your own copy of delivered media.

Your choices and requests

Contact info@readysettour.com to request access to, correction of, or deletion of your personal information, or to ask about our privacy practices. We may verify your identity before acting. Some records may need to be retained for outstanding orders, accounting, security, or legal obligations. We will explain any limitation that applies to your request and honor rights required by applicable law.

Our services are intended for adult real estate customers and are not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and address it.

We may update this policy as our services change. The date above identifies the latest version. We will provide any additional notice or obtain consent when required for a material change.