Terms & customer policies

Booking and property preparation

Submitting an order requests a shoot; your appointment is confirmed after you accept the exact time we propose. Your order identifies the services and estimated price. We will agree any additional services or charges with you before performing them.

Please arrange permission to enter and photograph the property, secure pets, turn on lights, open blinds, clear counters, make beds, and move vehicles away from the driveway. Let us know about access restrictions, occupants, or items that must not appear in the media before the shoot.

Cancellations, rescheduling, and weather

Cancellations or rescheduling requests received at least 24 hours before the scheduled appointment are free. Requests received less than 24 hours before the appointment incur a $75 fee. Weather-related cancellations and rescheduling are always free.

Contact us by email or phone to change your appointment. The notice period is measured from when we receive your request to the confirmed appointment start time. If we need to cancel, you may reschedule at no charge or receive a refund for services we have not performed.

Refunds

For an order cancelled before work begins, we refund any prepaid service amount, less the $75 late-cancellation fee when it applies. No cancellation fee is deducted for a weather-related cancellation or a cancellation by ReadySetTour.

If part of an order has already been completed, we refund the unperformed portion. If delivered work does not match the agreed order or has a technical problem, contact us so we can correct it. If we cannot provide the agreed deliverable, we refund the affected service. Completed services are not refundable solely because a property sells, a listing is withdrawn, or you decide not to use the media.

Approved refunds go to the original payment method. We initiate them within five business days of approval; your payment provider controls when the credit appears. These policies do not limit any rights you have under applicable law.

Turnaround and delivery

Standard finished media is delivered through your client portal by the next business day after the completed shoot. Business days are Monday through Friday, excluding public holidays. We confirm a separate delivery date with you before work begins if your order requires special editing or a different production schedule.

Weather, unsafe flying conditions, property access problems, or a requested change in scope can affect completion. We will contact you with an updated delivery estimate if a delay occurs. Download and keep a copy of your delivered files; ongoing hosting and file storage are not a permanent archive service.

Revisions and corrections

One consolidated round of reasonable editing revisions is included when requested within seven calendar days of delivery. Send your property address, the affected file names, and a clear list of changes. Corrections to technical errors or missing items from the agreed order are free; the seven-day window does not remove your rights concerning defective or missing work.

New creative directions, extra deliverables, additional revision rounds, and reshoots caused by changes to the property are outside the original scope. We will quote these and obtain your approval before proceeding. We confirm the turnaround for revisions when we review the request.

Photo and media usage rights

ReadySetTour or the relevant creator retains copyright in the photographs, videos, and other media. Once your invoice is paid, you receive a non-exclusive license to use the delivered media to market the photographed property and your own real estate services, including on the MLS, listing portals, your website, social media, and printed marketing materials.

You may share files with your brokerage, MLS, listing platforms, and marketing providers as needed for those uses. You may resize or crop files for placement. Selling the media, licensing it to an unrelated third party, or using it to market a different property requires our written permission. Raw files and project files are not included unless your order expressly includes them.

You confirm that you have permission to provide any logos, headshots, property information, and other content you supply, and authorize us to use it to fulfill your order. We will obtain your permission before using your property media in ReadySetTour's own portfolio, social media, or advertising. Tell us before the shoot about confidentiality restrictions or a delayed public listing date.

Payments and account access

Payment is due as shown on your invoice. An unpaid balance for a completed shoot more than 30 days after its scheduled date can restrict new bookings and original-media downloads until the overdue balance is paid. Keep account credentials private and contact us if you suspect unauthorized access.

Any specific service terms we agree with you in writing take priority over these general policies for that order. We may update these policies for future orders; changes do not retroactively change an existing order without your agreement.